Patient Handbook

Are you going to your first consultation?

  • If you are coming to your first consultation do not forget that we work on appointments, so call our phones or whatsapp to request one.
  • When you come to your consultation remember to go in comfortable clothes depending on the area or areas that we will review. Example, if you have pain in the knees go with a short. Although the sandals and flip flops are very comfortable we ask you to go with closed shoes to be able to make a complete evaluation of the tread.
  • Do not forget to bring with you all the studies whether laboratory, radiographs, ultrasound or others that you have at your consultation. Also do not forget to bring the prescriptions of the medications you have been taking.
  • It is important in radiographic studies to have the report of the radiological doctor.
  • In case of taking medicines in a general way, bring the list of all the medications you take, or include doses and schedules.
  • Do not forget to be on time for your appointment and arrive a few minutes before.

Each consultation is personal so you can only attend to the person for whom the appointment was made. If the family member or companion requires a consultation, please inform them when planning the appointment to be able to contemplate the time necessary to provide detailed and quality care to both.

It is not allowed to record audio or video during consultations or treatments. Doing so violates the fundamental right to privacy of all.

Thanks for your understanding.

Time is gold

  • If you make an appointment please go. Contemplate the time to arrive and the traffic from where you are.
  • If you do not arrive at your appointment please cancel as soon as you know that you will not be able to arrive. This will give us the opportunity to schedule someone in your place.
  • Arrive on time for your date. Your time starts from the time you are scheduled even if you are not. Remember that we have appointments after you and we cannot take the time for the next patient.
  • Remember that we will call you to confirm your appointment at 9 am on the day of your appointment if it is in the morning, after 1 pm if your appointment is in the afternoon or on the previous night if your appointment is at 9 am . If you do not answer, we will send you a whatsapp. If we don’t know about you, we could give your space to another patient.
  • In case of not arriving at your physical therapy appointment without canceling with a minimum of 2 hours before you will be charged a penalty of $ 200 pesos for each appointment not attended before you can continue your treatment or $ 500 pesos in case of medical consultations.
  • Avoid charging for absence. You can cancel without penalty up to 2 hours before your appointment or at 9 am in the morning of the day of your appointment in case of being patient at 10 am. This will help us manage our time better and be able to schedule patients who need attention.

Do you have a physiotherapy scheduled in Olympia?

  • Follow the rules of good manners. They also apply for physiotherapies.
  • Go with comfortable clothes for your session.
  • Try to get bathed or clean especially in areas such as feet.

Do you have a prolotherapy session or any procedure scheduled?

  • It is important that you eat breakfast or eat something light 3 hours before your procedure.
  • Remember to go strut and with comfortable clothes for your procedure.
  • Do not forget your studies in case you have been requested again.
  • You can come with a companion, but we will ask you to wait at reception at the time of treatment to avoid distractions.
  • It is not allowed to record audio or video inside the premises.
  • Do not forget to take your recipe with the post procedure instructions.

Do you have a stress test scheduled?

  • It is important that you eat breakfast or eat something light 3 hours before your procedure.
  • Remember to go strut and with comfortable clothes for your procedure.
  • Bring your sports bag as if you were going to the gym. Includes: water, towel, tennis and a change of clothes.
  • In the case of men. If you have a lot of chest hair, it is required that you shave so that the stress test electrodes can adhere properly.
  • Do not forget your studies in case you have been requested again.
  • You can come with a companion, but we will ask you to wait at the reception at the time of the test to avoid distractions.
  • It is not allowed to record audio or video inside the premises. Thanks for your understanding.
  • Do not forget to take your recipe with the post procedure indications and subsequent indications.
  • Remember that in order to schedule your appointment on the stress test we require 100% advance payment

Prices, payments and promotions.

  • Our prices are previously established and you can ask them when making your appointment.
  • Visit our website and Facebook where you can see our promotions of the month, permanent promotions and free attention brigades.
  • We do not give additional discounts to those you find in our promotions. Avoid the pain of saying No …
  • All payments must be made on the day of the consultation or treatment.
  • In the same way every invoice for services will be made on the same day that the services are granted. If you need your invoice, don’t forget to bring your tax information with you.
  • In case you have medical expenses insurance, it is important that you know that we work with them by way of reimbursement unless you come with a “treatment order” previously issued by your insurer.
  • The way of reimbursement means that you pay for the services and we will give you the invoice and medical report so that the insurance can reimburse the expenses through your agent.

In Olympia we are here to provide you with the best medical care. Help us stay that way.

Any questions or comments write to: medicinadeportiva@live.com

Address:

Street Margaritas #49, Sm.22, M.25, Cancun, Quintana Roo, Mexico.

Opening hours:

Monday to Friday from 9:30am to 2:00pm and 4:30pm to 9:00pm

Phones:

  • (998) 884-02-86
  • (998) 884-12-29

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Email:

medicinadeportiva@live.com

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